If you’re looking for a LiveChat review that will help you to connect with customers and grow your business.
In this article, you’ll see the full information about the LiveChat application.
So, Let’s discuss.
What is LiveChat?
LiveChat is the best premium live chat software for business. It is designed and built specifically for amazing customer service. Also, it can be integrated into your website to capture more leads and more sales.
LiveChat is easy to implement, customize and rebrand. It has powerful customer service software which fulfills all the communication needs of companies of today’s era.
It helps about 33,000 users worldwide every day to get their questions answered.
LiveChat Features
- Alerts / escalation
- Call center management
- Canned responses
- Cataloging/categorization
- Communication management
- Customer service Analytics
- Customer support
- Customizable branding
- Email management
- Email response control
- Feedback management
- Geotargeting
- Knowledge base management
- Live chat
- Offline form
- Performance metrics
- Proactive chat
- Queue management
- Reporting/analytics
- Screen sharing
- Search/filter
- Self service portal
- Social media integration
- Surveys & feedback
- Third-Party integrations
- Transfers/routing
- Website visitor tracking
LiveChat Pricing
It has four types of plans the first one is Starter Plan second one is Team Plan third one is Business Plan and the fourth one is Enterprise Plan.
Starter Plan
Price-$19 per agent (billed monthly),$16 per agent (billed annually)
60-day chat history,60 days of chat storage, basic widget customization, ticketing system, and data security.
Team Plan
Price-$39 per agent (billed monthly),$33per agent (billed annually)
Include all things from Starter Plan plus unlimited chat history, basic reporting, agent groups, and multiple brandings.
Business Plan
Price-$59 per agent (billed monthly),$50 per agent (billed annually)
Everything from team plan plus staffing prediction, work scheduler.
Enterprise Plan
Price-Contact them
All from business plan plus Product training, Software engineer support, Security assistance, HIPAA Compliance, and Single Sign-On (SSO).
To know more detail about price. Please click here!
Live Chat vs Zoho Desk
| Key Features | Live Chat | Zoho Desk |
|---|---|---|
| used by | It is used by all companies | Only for customer-focused companies |
| Geotargeting | It supports Geotargeting | It does not support Geotargeting |
| Visitor Tracking | It does website visitor tracking | It does not do website visitor tracking |
Live Chat vs Pipedrive
| Key Features | Live Chat | Pipedrive |
|---|---|---|
| users | 1-1000+ | 1-500 |
| Proactive Chat | It provides proactive chat | It does not provide proactive chat |
| Screen Sharing | It has the option of screen sharing | It does not support screen sharing |
FAQS
Is there any free trial?
Yes. They provide 14 -a day free trial.
Are there any additional costs?
No, there are no additional costs.
What is the payment option?
They accept all major credit cards and the subscriptions renew automatically at the end of each billing cycle.
Are there any discounts avalaible?
Yes. You can get a 15% discount for subscribing for 12 months.
Is LiveChat work on several websites?
You can use your live chat on as many websites as you wish.
What are the alternatives to Live Chat?
Zendesk,Acquire,QualityUnit,Salesforce,Userlike,ProProfs,HelpOnClick,LiveHelpNow etc are the main alternatives .
What is the integration of Live Chat?
Google Docs, Slack, Trello, WhatsApp, WordPress, Dropbox Business, Zoom Meetings Mailchimp, TeamViewer, etc are integrated into LiveChat.
Conclusion
LiveChat – premium live chat and help desk software for business. It allows companies of all sizes to chat with their visitors and customers.
It has a wide range of add-on modules and integrations with third-party customer relationship management (CRM) platforms.
Overall this is good for your business.
Please provide your valuable feedback with us related to this article.
